FAQS
1.Dɛn ne sanba ho nhyehyɛe?
Wɔbɛyɛ sika a wɔde bɛsan ama no ho adwuma wɔ adwuma nnafua 7 ntam na wɔde akɔto ɔkwan a wofaa so tuaa ka mfiase no so. Yɛde nneɛma no bɛkɔ bere a yɛanya wo sanba no ara pɛ.
Ahwɛyiye: Bere a egye ansa na sika a wode bɛsan ama wo no adu wo akontaabu mu no, ebia bere a sikakorabea no bedi ho dwuma no akyerɛ.
2.Ɛbɛyɛ dɛn na matumi adi m’ahyɛde no akyi?
Sɛ wowie wo adetɔ wie a, wo nsa bɛka email a ɛkyerɛ sɛ wode nneɛma bɛmena ho nsɛm ka ho. Wubetumi akyerɛw wo tracking number no wɔ ha.
SHIPPING & TRACKING NKYERƐKYERƐMU
1.Dɛn ne ɛka a wɔbɔ wɔ po so hyɛn ho?
Wɔbu ɛka a wɔbɔ wɔ nneɛma a wode bɛmena ho bere a wɔrekɔtotɔ nneɛma no na ɛsono sɛnea wo nneɛma no mu duru ne beae a wode nneɛma bɛkɔ no so. Yɛbɔ mmɔden sɛ yɛbɛhwɛ sɛ nneɛma a wɔde fa po so hyɛn ho ka yɛ nea ne bo yɛ den, nanso, yɛwɔ yɛn po so hyɛn adwumayɛfo no mmɔborohunu ase.
2.Bere bɛn na wode me order bɛmena?
Wɔde nneɛma dodow no ara a wɔkra no mena wɔ adwuma nna 3 ntam. Ansa na wɔde bɛmena no, wɔhohoro nneɛma nyinaa ho wɔ yɛn Nhyira Kronkron mpɔtam hɔ de hwɛ hu sɛ ɛbɛduru wo nkyɛn a ɛwɔ ayaresa wosow pa a ɛkorɔn sen biara. Sɛ wo nneɛma no ba wie a, yɛbɛfa email so abɔ wo amanneɛ. Yɛsrɛ sɛ hyɛ no nsow sɛ wɔ mmere a adagyew nnim mu no, sɛ wodi krataa bi ho dwuma a, ebetumi agye adwuma nnafua 5-7.
3.Me nsa anka order number biara. Mɛyɛ dɛn ahu sɛ m’akrade no awie?
Yɛn system no de confirmation email mena bere a woatɔ wo ade awie no na ɛbɛka wo order nɔma ho. Sɛ wo nsa anka a, yɛsrɛ wo hwɛ wo Spam Folder no mu. Sɛ ɛhaw wo sɛ wo krataa no ankɔ, na wo nsa nkaa email a ɛkyerɛ sɛ woagye atom a, yɛsrɛ wo, fa email mena yɛn wɔ service@zenstarstore.com
4.Bere tenten ahe na egye ansa na ahyɛde bi aba?
Mpɛn pii no, adetɔfo nya wɔn nneɛma a wɔkra no wɔ adapɛn 1-3 ntam, nanso, saa bere yi betumi ayɛ soronko ama amanaman ntam adetɔfo. Wɔde nneɛma a wɔadi kan akra no bɛmena adapɛn 3-4 wɔ bere a wɔatɔ akyi.
5.Will me order no bɛmena wɔ package biako mu?
Nea ɛbɛyɛ na wɔahwɛ ahu sɛ wɔde wo nneɛma bɛmena ntɛmntɛm sɛnea wubetumi no, ebia nneɛma bi bɛba wɔ ɔkwan soronko so.
6.Me nsa kaa tracking number nanso wɔannyɛ updated.
Yɛsrɛ sɛ ma yɛn akwantufo no kwan 2-3 adwuma nna akyi shipment da no ma update wo tracking info.
7.Ɛhe na me nneɛma fi?
Yɛn nneɛma nyinaa yɛ nea yɛn nsaanodwumayɛfo a wɔwɔ wiase nyinaa na ɛyɛe na wɔde fi yɛn mmamu fie a ɛwɔ London, England no mu.
8.Can metumi ayɛ me shipping address no foforo?
Yɛsrɛ wo hwɛ wo address wɔ wo confirmation email no so, a anka ɛsɛ sɛ wo nsa ka bere a woatɔ no awie no. Sɛ mfomsoɔ bi wɔ wo address ho a, yɛsrɛ wo, di yɛn ho nkɔmmɔ wɔ service@zenstarstore.com ntɛm ara.
MONHYƐ NO NSO: Sɛ nneɛma bi fi yɛn adekoradan mu pɛ a, yentumi nsakra address a wɔde mena no bio. Sɛ ɛba saa a, yɛsrɛ wo, di USPS ho nkɔmmɔ (bere a wɔayɛ tracking no foforo pɛn) na woatwa package no mu na fa address foforo no ama wɔn tẽẽ.
Sɛ wɔamfa address a ɛfata a wɔde bɛmena no amma a, ebetumi ama nneɛma a wɔde bɛkɔ no akyɛ anaasɛ wɔamfa amma wɔ ɔkwan a ɛnteɛ so. Wɔ tebea horow a ɛtete saa mu no, yɛn adwumakuw no nni asodi biara wɔ nneɛma a wɔahwere anaa nneɛma a wɔsɛee no ho.
9.So wo ship wɔ amanaman ntam?
Yiw, yɛyɛ saa!
Sɛ wɔde nneɛma mena ntɛm mpo a, sɛ wɔkyekyem pɛpɛɛpɛ a, bere a wɔde mena no yɛ adwuma nnafua 10-21, a bere a ɛkyɛ ne amanne kwan so nhwehwɛmu biara nka ho. Eyi te saa wɔ Express po so hyɛn nso ho.
10.So metumi akenkan wo Full Shipping Policy?
Wubetumi akenkan wɔ ha.
11.So m’ade no bɛyɛ sɛnea ɛte wɔ wɛbsaet no so no?
Abo ankasa fi awosu mu kɔla ne ne kɛse gu ahorow. Afã biara yɛ soronko na ebia ɛsono kakra wɔ ade a wɔayɛ ho mfonini no ho. Yɛde asi yɛn ani so sɛ yɛbɛma yɛn mfonini ne nkyerɛkyerɛmu ahorow no ayɛ pɛpɛɛpɛ sɛnea yebetumi. Esiane sɛnea aboɔden abo ne mfiri a wɔde kyerɛ ankorankoro no sakra wɔ abɔde mu nti, ebia kɔla bɛsakra kakra.
