FAQS
1.What is the return policy?
Refunds will be processed within 7 working days and credited to your original payment method. We will deliver the goods as soon as we receive your return.
Attention: The time it takes for your refund to reach your account may be determined by the bank's processing time.
2.How can I track my order?
After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.
SHIPPING & TRACKING
1.What is the cost of shipping?
Shipping costs are calculated at checkout and vary depending on your item's weight and your shipping location. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.
2.When will you ship my order?
Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.
3.I didn’t receive an order number. How do I know my order is complete?
Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Spam Folder. If you are concerned that your order didn’t go through, and you haven’t received a confirmation email, please email us at info@zenstarstore.com
4.How long does it take for an order to arrive?
Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.
5.Will my order be shipped in one package?
To ensure that your items are shipped as quickly as possible, some items may arrive separately.
6.I received a tracking number but it hasn’t been updated.
Please allow our carriers 2-3 business days after the shipment date to update your tracking info.
7.Where are my items coming from?
All of our items are handcrafted by our artisans around the globe and shipped out of our fulfillment house in London, England.
8.Can I update my shipping address?
Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at info@zenstarstore.com as soon as possible.
PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.
Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.
9.Do you ship internationally?
Yes, we do!
Even with prompt shipping, the average delivery time is between 10-21 business days, excluding any delays and customs checks. This is also the case for Express shipping.
10.Can I read your Full Shipping Policy?
You can read it here.
11.Will my item look the same as it does on the website?
Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We aim to make our photos and descriptions as accurate as possible. Due to the natural variability of gemstones and individual device displays, there may be a slight color variation.
